Frequently Asked Questions

Here are some answers to frequently asked questions related to ThemeLuxury, products sold on We hope you find them helpful.

In case you can’t find the answer here. Please contact us via the Contact page.

Do you offer a money-back guarantee?

Yes. ThemeLuxury offers a 30-day money-back guarantee on all products. We care about our customer’s experiences and want to make sure they are always satisfied with our products and services.

Please contact us with your order number and we will refund you within three working days.

Which payment method do you support?

Currently we only support payments via PayPal and Bitcoin, and will soon support Credit Cards.

Do you provide support?

Yes, we offer 24/7 premium support with all purchases for free.

Can I customize the theme or plugin?

All ThemeLuxury themes contain an easy-to-use options panel that allows you to customize all of the theme’s features without touching a single line of code.

You are free to customize or modify the code according to your needs and at your own risk. Please note that we will not be responsible for problems that arise after changing the theme code.

How many websites can I use to use my purchased theme?

All of our WordPress themes are licensed under the GNU General Public License. So you can use your purchased theme on any website you want.

Do you provide on-demand theme customizations?

Yes, we offer custom theme on demand for an additional fee. If you are interested in having a customized product, please email us.

How long is the update and support period?

All of our products come with 1 year free updates and lifetime technical support.

After the 1 year expiration, do I still have access to the items I purchased?

After one year, you can still keep and use the items that you purchased permanently. However, you won’t be able to re-download them once they expire, and you also won’t have access to updates or support.

We recommend that you keep a backup of the items you have downloaded.

Can I download an older version of the product?

Unfortunately, we keep only the latest version of each product available for download.

How often will you update the product

The update depends on many factors. Security updates and critical bugs will be fixed as soon as possible. Also, updates that improve our theme or plugin and bring new features are are made available frequently.

Does your product work on WordPress Multisite?

Yes, our products are compatible with WordPress Multisite.

How do I download a product after I purchase it?

Once payment is complete, you will receive a download link via Email. In addition, you can also download and get updates for free for 1 year at My Account -> Downloads.

Reach out

We are here to help 24/7

Email: [email protected]

See our Refund Policy or FAQs.